Booking Terms for Winding Road VW Camper Hire

Definitions & Terms and Conditions

The basis of hiring a vehicle from Winding Road VW Camper Hire is that you have read and understood and agree to the terms and conditions of this Agreement relating to the Vehicle and sign a rental agreement at the time of hire. Where you have completed the Owner's insurance proposal you declare that the information given is to the best of your knowledge and believe correct and complete in all respects and that no information has been withheld which might influence the acceptance of the proposal which with this declaration shall form the basis of the contract of insurance. You acknowledge that during the term of this Agreement and any extension thereof you will be liable as the driver of the vehicle and any other vehicle let hereunder in respect of any parking, road traffic or other offences or contraventions of any statutes, regulations or bye-laws from time to time in force committed in relation to the Vehicle. If any payments hereunder are to be made by credit, debit or charge card, your signature shall constitute an unconditional and irrevocable authority to debit your nominated credit, debit or charge card account with the total amount due. You will not admit liability for any accident and will obtain the names and addresses of witnesses. You will maintain all fluid levels and tyre pressures. When not inside the vehicle you undertake to have it locked and properly secure at all times. You will not use the Vehicle for hire and/or reward. There will be no other drivers other than those named and approved by the Owner in writing. You will return the Vehicle to either 8 Blackstone Rise, Blackstone, West Sussex BN5 9SZ or 58 Goldstone Crescent, Hove, East Sussex BN3 6BE at the time agreed prior to rental. We permit you to use the vehicle on the terms and conditions of this rental agreement only.

Except where otherwise stated the words used in this agreement carry their usual meaning. In particular:

'Hirer' ‘Customer’’You’ - The person or persons named and signing this agreement.

'Vehicle' - The vehicle described on the Rental Agreement.

'Rental Period' - The hire period referred to on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.

'Security Deposit' - The Vehicle security deposit of £500.00 as detailed below.


Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after Winding Road VW Camper Hire has confirmed it and a non-returnable deposit has been received. A booking deposit of one nights rental is payable at the time of making a reservation and will be deducted from the total hire charge. This deposit is non-refundable in the event of cancellation (please see our cancellation policy). A confirmation of booking will be posted or emailed to you together with an invoice in respect of the rest of the balance of the hire charge. This balance needs to be paid 1 week prior to commencement of hire.

Security Deposit

A cleared and traceable security deposit of £500 is payable by cleared cheque or bank transfer on collection of your van.

The £500 security deposit is refundable on safe return of the vehicle, in the condition in which it left Winding Road VW Camper Hire, subject to a satisfactory inspection by us. This deposit is to cover the possibility of negligent damage to the vehicle and/or the fixtures and fittings and/or the equipment included in the rental. The vehicle and equipment must be returned in good condition, with no damage to it, its contents or any third party property.

The security deposit will be refunded within 7 days of the end of the hire period.

Should there be any damage, costs for any repair, replacement or special cleaning, the costs will deducted from this security deposit before the balance is returned to you. In the event that there is a claim we reserve the right to retain the security deposit for a longer period as is necessary to quantify the charges incurred which are to be deducted from the deposit.

Note: The £500 security deposit will be used towards funding any loss or damage whatsoever to equipment, fixtures and fittings or negligent damage to the vehicle.

Where charges are incurred which result in your security deposit being debited we will provide you with an itemised invoice detailing the charges incurred by you.

Cancellation charges

Cancellation will result in the loss of the booking deposit.


To hire one of our vehicles you must be between the ages of 25 - 70 years old.

All hirers must be in possession of a valid driving licence for 2 years or more.

Proof of identification plus photo identity will need to be produced prior to commencement of hire with original driver’s licence including the paper counterpart with UK Licences. Two further proofs of address are also required i.e. recent utility bills.

All drivers must be present at time of hire.

Insurance cover provided is Fully Comprehensive, the excess on each vehicle is £500.00. The hirer will also be fully liable for replacement or repair of windscreen or tyre damage.

Our insurance policy protects us and any authorised driver against legal claims from any other person or death or personal injury or damage to any other person’s property caused by use of the vehicle on the road, on condition you report all such incidents to us during the hire period or on return of the vehicle (and use of the vehicle is within the terms and conditions and those of our insurance company).

In the event than any third party suffers death, personal injury or damage to property caused by use of the vehicle which involves a breach by you or any authorised driver of any of the terms and conditions of this agreement and that of our insurance policy, you agree to reimburse us if we are obliged to compensate (a) the insurers for any payment they make to a third party on your behalf and/or (b) any third party.

Personal Travel Insurance

Insurance is only for the vehicle and equipment that belongs to the vehicle. It is the hirer’s responsibility to provide their own insurance to cover personal items and belongings and personal injury in the event of an accident.


Driver must be between 25 to 70 years and in good health.

Driver must have held a valid license for more than two years

Details of additional drivers required.

Production of valid standard driver's license required from all drivers at start of hire.

Driver is personally liable for all legal penalties (eg: parking tickets, speeding etc), which are incurred during the period of hire. Any charges subsequently notified to us, will be immediately invoiced to the hirer and we will require payment within 14 days. If we are still holding your deposit at this time, we will deduct this sum from that deposit. By signing this agreement, you agree to accept this.

Maximum of 3 drivers per rental vehicle.

The vehicle must only be driven by the hirer or any other person who has first been authorised by us, for whom you have provided the insurance, driving licence and personal identification information.

Excluded drivers

The following persons are excluded from driving

  Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving license endorsed or suspended or penalty points imposed. Parking and not more than two speeding offences in the past 3 years may be ignored. “Spent” convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded.

  Drivers with more than 6 penalty points on their driving licence will not be permitted to rent a Vehicle from the Company.

  Persons who have any mental or physical defect or infirmity or suffers from fits, diabetes or any heart complaint.

Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer.

Persons who, whilst driving, have been involved in more than one accident during the past 3 years.

  Persons engaged wholly or partly in professional entertainment or professional sports persons.

Jockeys and persons connected with racing of any sort.

  Undergraduates and/or students under 25 years of age.

Collection: Please allow 1 hour for the hand - to complete the documentation (including vehicle condition check, occupants details), to demonstrate the vehicle to you and to transfer your luggage to the camper. Please allow the same on your return.

Return: The vehicle must be returned on the date, and at or before the time stated on the rental agreement. Vehicles must be returned clean, and in the same condition as they leave the depot, allowing for fair wear and tear, otherwise a charge will be made.

Late return: If you will be late returning, Winding Road VW Camper Hire must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured.

The hirer agrees that during the rental period, he/she will not and will not allow the vehicle to be:

•Driven otherwise than in a cautious, prudent and normal manner;

•Used in a manner which could cause damage;

•Driven in a prohibited areas;

•Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;

•Left with the ignition key in the vehicle while it is unoccupied;

•Driven by persons:

Under the age of 25 years or over 75

Who is not authorised by law to drive the Vehicle.

•Damaged by:

Submersion in water

Contact with Salt Water

•Used for any illegal purpose for any race, rally or contest;

•Used to tow any vehicle or trailer;

•Used to carry passengers or property for hire or reward;

•Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement;

•Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material;

•Otherwise used in breach of my obligations under this Agreement.

The hirer agrees that during the rental period, he/she will:

• Will be responsible for the cost of making good any damage caused to the vehicle by improper use;

• Understand that any damage to the interior of the vehicle or equipment will be charged to the hirer in all cases;

• Understand that Winding Road VW Camper Hire are not liable to you or any authorised driver or passenger for loss of or damage to property left in the vehicle either during or after the hire period unless such loss or damage results from our negligence or breach of this Rental Agreement. Such property is entirely at your own risk.

Responsibility when accidents occur

In the event of any accident, loss or damage arising out of the use of the vehicle, you will;

• Notify Winding Road Campers within 24hrs of the happening of the event;

• Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;

• Not make any admission of liability to other parties, settlement offer or other like offer;

• Assist Winding Road VW Camper Hire in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence;

• You acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period;

• You will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault. You will need to return the damaged vehicle to Winding Road VW Camper Hire, at your own cost, but preferably with the AA Relay service;

• Winding Road VW Camper Hire will not refund the hire charge for any days you lose use of the vehicle due to an accident, theft or vandalism. We cannot accept liability for any costs arising from accident, theft or vandalism e.g., replacement vehicle costs, travel, accommodation or phone calls.

Breakdown & Maintenance

In the event of breakdown, recovery or repair services will be provided. Our van has AA breakdown cover. If you incur any minor repair bills we will give you a refund of up to £50. Just produce your valid VAT receipt on the completion of your hire. Repairs costing in excess of £50 must first be authorised by Winding Road Campers prior to the work being undertaken. We cannot accept liability for any costs arising from accident, breakdown or any other cause. Winding Road VW Camper Hire  liability extends to refunding your hire charge for any days you lose the total use of the vehicle. You will need to return to the depot, at your own cost, but preferably with the breakdown service returning your campervan. If you have broken down you must remain at a safe distance from the vehicle until the Recovery Vehicle arrives. You must not abandon the vehicle at the roadside if you wish to continue your journey with another form of transport. You must hand over the keys to the Recovery Vehicle Driver.

Damage and Loss

You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental if this damage, loss or theft involves deception of the hirer or another party, or as a result of the keys remaining in the vehicle whilst it is unoccupied, or was caused intentionally by you or your party.

Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the vehicle unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or breach of this rental agreement.

Termination of the agreement

You acknowledge that Winding Road VW Camper Hire may terminate this Agreement and repossess the Vehicle at any time, without notification to you, and that you will pay the reasonable costs of repossessing the Vehicle, including towing charges if;

• You are in breach of any term of this Agreement;

• You have obtained the Vehicle through fraud or misrepresentation;

• The Vehicle appears to be abandoned;

• The Vehicle is not returned on the agreed return date or Winding Road VW Camper Hire reasonably believes that the Vehicle will not be returned on the agreed return date;

• Winding Road VW Camper Hire considers on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered. You understand that in the event of such termination or repossession, you have no right to a refund of any part of the rental charges or the Security Deposit.



Fuel - The tank will not be filled with petrol on collection and must be returned with an equivalent amount of fuel, no refund will be given for additional fuel in the tank.

Pets – Pets are welcome but we would appreciate being informed in advance.

Smoking - It is illegal to smoke in any of our vehicles.

Your vehicle – We will store your vehicle for the duration of the hire. Winding Road VW Camper Hire  cannot accept responsibility for the loss of, or damage to the vehicle or its contents however caused.

Spare keys - In the event that keys are lost or damaged, YOU will be liable for the costs of obtaining a replacement or any costs incurred with Winding Road VW Camper Hire having to deliver a spare key to you.

Range of hire –There are no mileage limitations.

Gas & Batteries – Gas and Batteries are provided as part of the vehicle hire. If you need to purchase gas during your hire period, the cost will be refunded to you on your return on production of a receipt from the place of purchase.

Release and Indemnity of Winding Road Campers

Subject to its obligation to deliver the Vehicle, you release Winding Road VW Camper Hire, its employees and agents, from any liability to me(regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:

Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose;

Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Winding Road VW Camper Hire property or recovered or handled by Winding Road VW Camper Hire.

Subject to any insurance arrangements agreed with Winding Road VW Camper Hire, You hereby indemnify Winding Road VW Camper Hire and shall keep indemnified, its employees and  Winding Road VW Camper Hires agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.

The entire agreement

This agreement, constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Winding Road VW Camper Hire reserves the right to add or amend any rental charges without prior notice.

Data protection

When you make your booking, we will collect personal information such as your name, email address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the vehicle and insurance for you. We may use the information that we collect to occasionally notify you about news and information. If at any stage you decide that you would rather not receive such information, please contact us by telephone, email or post. We reveal your identity information to our insurance company